At CML Jewellery, we take great pride in the quality and craftsmanship of our jewellery. Every product is carefully inspected before dispatch to ensure you receive only the best. However, if you are not completely satisfied with your purchase, our Return and Refund Policy below explains how we can help.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product received is damaged, defective, or incorrect.
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You must raise a return request within 3 days of receiving the product.
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The item must be unused, unworn, and returned in its original packaging with all tags, certificates, and invoices intact.
Note:
Customized, engraved, or made-to-order jewellery pieces cannot be returned or exchanged, except in case of damage or defects verified by our team.
2. Return Process
To initiate a return:
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Contact our support team at [support@cmljewellery.com] or call us at [Insert phone number] within 3 days of delivery.
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Share clear photos or videos showing the product issue for quick assessment.
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Once approved, our team will arrange a pickup or provide return instructions.
Important: Unauthorized or unapproved returns will not be accepted.
3. Refunds
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Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 working days through the original payment method.
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Shipping or COD (Cash on Delivery) charges are non-refundable unless the return is due to our error.
4. Exchange Policy
If you wish to exchange a product for a different design or size, please contact our team.
Exchanges are accepted only once per order and are subject to product availability.
5. Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized jewellery.
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Products purchased during clearance sales or special promotions.
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Items damaged due to mishandling, improper storage, or normal wear and tear.
6. Damaged or Wrong Products
In the rare event that you receive a damaged or incorrect product:
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Please notify us immediately within 24 hours of delivery.
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Retain the original packaging and avoid tampering until verification.
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Once confirmed, we’ll provide a replacement or full refund as per your preference.
7. Cancellation Policy
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Orders can be cancelled before dispatch only.
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Once shipped, cancellation requests will not be accepted.
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For prepaid orders, cancellation refunds (if eligible) will be processed within 5–7 working days.
8. Contact Us
If you have any questions or need assistance with returns or refunds, please contact:
📧 Email: support@cmljewellery.com
📞 Phone: +91 7799035111
🏢 Address: [Insert business address, Hyderabad, Telangana, India]
